At Vura Home, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
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You may request a return within 28 days of receiving your order.
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
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Personalized or custom-made products are not eligible for returns unless defective or damaged.
2. Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 7–10 business days.
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Shipping costs are non-refundable, except in cases where the item was defective or damaged during shipping.
3. Damaged or Defective Items
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If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.
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We will either replace the item or issue a full refund, including shipping costs.
4. How to Initiate a Return
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Contact us at ahmedshafik036@gmail.com with your order number and reason for return.
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We will provide instructions on how to return your item.
5. Exchanges
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Currently, we do not offer direct exchanges. To exchange a product, please return the original item for a refund and place a new order.
6. Contact Us
If you have any questions or concerns about our return and refund policy, please contact:
Vura Home
Email: ahmedshafik036@gmail.com